At Hospitality9ja ("we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hospitality9ja.com or use our platform services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Full name and contact details (email address, phone number)
- Government-issued identification (for verification purposes)
- Payment information (processed securely via Paystack and Flutterwave)
- Profile information and preferences
- Booking history and communication records
Automatically Collected Information
When you access our platform, we automatically collect:
- IP address, browser type, and operating system
- Pages visited and time spent on the platform
- Device identifiers and location data (with your permission)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and manage hotel bookings and reservations
- Facilitate communication between guests and property partners
- Send booking confirmations, receipts, and important updates
- Improve our platform and develop new features
- Prevent fraud and ensure platform security
- Comply with Nigerian and international legal obligations
- Send promotional communications (with your consent)
3. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
- With property partners: To facilitate your booking and stay
- Payment processors: Paystack and Flutterwave for secure payment processing
- Legal requirements: When required by Nigerian law or valid legal process
- Business transfers: In connection with any merger or acquisition
4. Data Security
We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure password hashing, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
6. Cookies
We use cookies to enhance your browsing experience. You can control cookie settings through your browser. See our Cookie Policy for more details.
7. Contact Us
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at: privacy@hospitality9ja.com